When will the new products come out?
Please follow Mistel on every social media platform. We will release the latest news on them.
When will the keyboards back in stock(restocked)?
If you cannot find any products from the vendor, please ask them for orders first. We may follow every vendor's order for the restocked issue.
Where can I purchase your products?
Select products are available from our official resellers:

Warranty Statement

  • Mistel provides after-sales service for the product, and the product body (excluding accessories and wire) is guaranteed by the service content.

  • If the product is damaged due to accident or improper use or unauthorized repair, the product is not covered by the warranty. Mistel may charge the customer for the repair service.

Warranty Period

  • Warranty: The customer must provide the purchase invoice (or proof of purchase) of the product and the warranty attached to the product (with the store stamp) as the basis for the warranty calculation. If the customer is unable to provide the above proof, the warranty period will be calculated according to the product serial number S/N (original shipping date).

  • Warranty Period Determination: The warranty period is calculated from the date of purchase of the product (providing a valid shopping invoice or proof of purchase). If the last day of the warranty period is a national holiday, the next day is the last day of the warranty period.

Non-Guaranteed Range

  • Failure or damage caused by natural disasters, earthquakes, lightning strikes, abnormal voltages, environmental factors.

  • Re-posting, forging, or altering the serial number of the product, or the barcode is damaged and the warranty period cannot be recognized.

  • Disassemble, modify or replace non-original parts by yourself or by a manufacturer that has not been authorized by the original manufacturer.

  • Failure to operate according to the instructions in the manual or due to improper use of human beings: including but not limited to improper placement of the product soaked, corroded, dropped, squeezed or exposed to abnormal temperature and humidity.